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Root number
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11433 |
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Semester
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FS2020 |
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Type of course
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Lecture |
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Allocation to subject
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Business Administration |
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Type of exam
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Written exam |
| Title |
Information Systems in the Service Industry |
| Description |
Course with integrated excercise
This course focuses on the characteristics and specialities of the service industry with an emphasis on two major areas: First the efficient and effective support of selected services by information systems and second the process of designing and delivering IT services within the IT industry. Theoretical concepts as well as practical examples for information systems in the different phases of the service process are presented. Besides the necessary technical and economical basics the necessary theoretical basic knowledge of Service Science and Service Engineering is discussed and further explained by practical examples. This course is designed for students studying information systems or business administration.
The course is complemented with exercises. These are also part of the final grade.
Written exam and exercises |
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ILIAS-Link (Learning resource for course)
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Registrations are transmitted from CTS to ILIAS (no admission in ILIAS possible).
ILIAS
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Link to another web site
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| Lecturers |
Prof. Dr.
Jens Dibbern, Institute of Information Systems, Information Engineering ✉
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Dr.
Thomas Hurni, Institute of Information Systems, Information Engineering ✉
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ECTS
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4.5 |
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Recognition as optional course possible
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No |
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Grading
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1 to 6 |
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| Dates |
Tuesday 14:00-16:00 Weekly
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Tuesday 2/6/2020 14:15-15:15
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Tuesday 8/9/2020 14:15-15:15
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| Rooms |
Hörsaal 1 001, Engehalde, E8
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| External rooms |
HS 01, Enge8
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HS 205, Hauptgebäude
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| Students please consult the detailed view for complete information on dates, rooms and planned podcasts. |
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Öffentlicher Bereich
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